Print logistics

Complex, high volume stock, pack and despatch

135 stores – 1.2m pieces – 97 different POS items

The brief

To stock, manage and despatch over 1.2 million pieces across 97 items of point of sale material and stationery for 135 H&T Pawnbroker stores throughout the UK.

The challenge

  • Manage varying demand across the year including regular store replenishment, seasonal campaigns and store open days as well as sending out complete store packs for the new store programme.
  • Keep despatch and packing costs to a minimum.
  • Ensure appropriate stock levels are maintained.
  • Provide H&T with full reports on a monthly basis showing costs, stock levels and store usage.
  • Extremely time sensitive environment where the slightest delivery delay can have a direct detrimental affect on store footfall and revenue.
  • High client growth period with H&T increasing store numbers from 76 to 135 over 2 years with a 4-fold increase in amount of printed items.

Our solution

  • Constantly review ordering patterns and suggest improvements so that orders can be better consolidated, improving cost effectiveness with no adverse operational impact.
  • Design and set up robust processes to store, manage and distribute the materials ensuring that risk is reduced and managed at every stage.
  • Agree delivery service levels so staff know when to expect materials ordered on specific days.
  • Run all reports from the stock module of our Management Information System in order to supply extensive information at a moment’s notice.
  • Track every despatch so that, in the rare case of delivery exception, we are able to send replacement materials quickly.

H&T said…

”Xcaliba are always aiming to go the extra mile with our print distribution, continually looking for cost saving measures and best practice to make the POS deliveries simpler for the stores. Our POS is always delivered on time, within budget, without fuss by the Xcaliba team. Despite often having to deal with last minute changes and requests, they always rise to the challenge and deliver fantastic results. Any issues we may have are always handled with a good sense of humour and an easy going can-do attitude that installs confidence in us, the client.”
Trudi Bishop, Marketing Manager at H&T Group plc